Research by Ruthbea Yesner. IDC (International Data Transformation) Doc. #US46725220 | August 2020. 32 pg. https://tinyurl.com/y6ozj5gx.
This white paper examines the process of digital transformation (DX) for higher education as a response to current trends and market forces. It was developed using existing content from ongoing research in IDC's worldwide and regional Education Digital Transformation Strategies practice, including several global surveys of educational institutions completed in 2019 and 2020. In addition, IDC conducted phone interviews with key Salesforce staff and the digital transformation leaders at Arizona State University (ASU), BI Norwegian Business School, Monash University, and the London School of Economics and Political Science (LSE). The COVID-19 crisis has further exposed existing business model and services delivery challenges, highlighting the need for greater flexibility in offering remote or online services and the need for agility to respond quickly to a major crisis. Higher education institutions need to reassess now how they can deliver on their institutional mission in light of these new realities and continue to impact the world. There is a response to these pressures — accelerate the digital transformation (DX) of higher education. IDC defines DX as "a means of applying new technology to radically change processes, customer experience, and value." DX implies a journey of large-scale change that helps institutions become enterprises that manage and embrace innovation and digital disruption, as opposed to merely updating or enhancing existing processes, technologies,
and models.